Refund Policy

1. Why

Everything we sell is digital. Once files are delivered they can't be "returned": you'd still have a copy. Custom work is our time, and time can't be given back. That's why every sale is final.

2. Shop products

A shop purchase is final as soon as your payment goes through. We will not refund it for any of these reasons:

• You changed your mind or no longer need it.
• You bought the wrong product, or bought the same thing twice.
• You didn't read the product description or watch the preview.
• You don't have the software it needs (such as design or animation software, or a FiveM server) or don't know how to use it.
• It doesn't suit your framework, mods, scripts or setup.
• Your server, community or project shut down or changed direction.
• You found it cheaper somewhere else, or it went on sale after you bought it.
• Someone else used your card or account to buy it, including a family member.
• Your download was slow or your internet connection failed.

3. Custom work

Custom work is paid before it starts. Once you've paid, the order can't be cancelled or refunded at any stage: before work starts, while it's in progress or after it's delivered. Deposits are non-refundable.

We will not refund custom work if you change your mind about the idea or style, stop replying, your project or server shuts down, you no longer need it, or you've changed your mind about a design you already approved. Revisions, as set out in the Terms of Service, are how we make a design right: not refunds.

4. What we will do

These are the only remedies we offer:

• Your files didn't arrive: we send them again.
• A file is broken, corrupted or missing something listed in the product description: we fix it or replace it.
• You were charged twice for the same order because of a technical error on our side: we reverse the duplicate charge. That's correcting a billing error, not refunding your order.
• We cancel a custom order ourselves before delivering any work: we return your payment.

To use any of these, email discord.jaydesigns@gmail.com or open a ticket in discord.gg/jaydzn within 7 days of your order and include your order number. Nothing else qualifies.

5. Chargebacks and disputes

A chargeback is not a refund request. Disputing a charge for something you bought and received is called "friendly fraud", and we treat it as fraud.

• Contact us first. You agreed to when you bought, and most problems are quick to fix.
• We fight every dispute, and we keep the proof. For each order we record the exact policy you agreed to and when; the device and browser you used; the card checks run by our payment processor; when you opened your order; and every message between us. All of it goes to your bank.
• If you open a dispute: your license to every file you've bought from us ends; you're permanently banned from our shop, our custom work and our Discord server; and we may report a false dispute to the payment processor and the authorities, and seek the disputed amount plus the fees it cost us, as the law allows.

6. Your agreement at checkout

Before the payment form appears, you must tick a box that says:

I agree to the Terms of Service.

We keep a record of when you ticked it, from which device, along with a copy of this policy exactly as it was at that moment.

7. Your legal rights

This policy doesn't remove any right you have under the law where you live that can't be waived. If such a law applies to you, we'll provide only what it requires.

If you live in the UK, the European Union or another place that gives a "cooling-off" or withdrawal period for online purchases: by ticking the box at checkout, you expressly ask for your digital products to be supplied straight away, and you acknowledge that you lose your right to cancel once supply begins.

8. Contact

Questions? You can email discord.jaydesigns@gmail.com or open a ticket in discord.gg/jaydzn. Ask before you buy, not after.